Shipping
SHIPPING
Shipping Your Order
Your order will be processed within 24 hours and shipped within 3-5 working days in most cases. On rare occasions, it may be delayed due to stocking issues.
Tracking Your Order
After your order is shipped, we will send you your tracking number and tracking link via email. You can also track your order as below, according to your country of residence:
Estimated time of delivery:
West Malaysia - 2 to 7 working days
East Malaysia - 4 to 14 working days
Singapore - 4 to 10 working days
Taiwan - 7 to 14 working days
Generally, you can check your order status via “My Orders” in your online account. Alternatively, you can contact us for more info at Customer Hotline +6012-4703002 (WhatsApp) or via email at cs@fuel2fit.cc.
Changing Your Billing Address
The billing address is automatically generated as your shipping address. If you’d like to change it, please select “Use a different billing address” just before checkout.
No changes can be made once you’ve made payment or have completed the order. Your order will be shipped to the shipping address you’ve provided earlier.
Delivery Queries
If An Attempted Delivery Was Unsuccessful
Immediately contact your local post office or the courier provider directly with your tracking number to check for updates. If you’re still unable to locate your package, please contact our Customer Hotline +6012-4703002 (WhatsApp) or via email at cs@fuel2fit.cc.
If Your Order Is Split Into Two Or More Deliveries
It is unlikely for this to happen unless in the following conditions:
- There is a weight limit stipulated by customs or by the courier provider.
- More than one order had been made at different times.
You will receive an email notification when each parcel has been shipped.
Delivery Charges
| Location | Max. Weight Limit (kg) | Shipping Charges (MYR) |
|
West Malaysia Note: FREE shipping is applicable to orders above RM150 (WM) |
RM10 (orders below RM150) | |
|
East Malaysia (Shipping fee is based on the weight of the parcel)
Note: FREE shipping is applicable to orders above RM250 (EM). |
1 | 15 |
| 2 | 25 | |
| 3 | 38 | |
| 4 | 46 | |
| 5 | 57 | |
| 6 | 67 | |
| 7 | 76 | |
| 8 | 85 | |
| 9 | 93 | |
| 10 | 101 | |
|
Singapore (Shipping fee is based on the weight of the parcel)
|
1 | 20 |
| 2 | 25 | |
| 3 | 30 | |
| 4 | 35 | |
| 5 | 45 | |
| 6 | 55 | |
| 7 | 60 | |
| 8 | 70 | |
| 9 | 75 | |
| 10 | 85 | |
|
Australia (AU)
|
1 | 135 |
| 2 | 165 | |
| 3 | 195 | |
| 4 | 225 | |
| 5 | 250 | |
| 6 | 295 | |
| 7 | 340 | |
| 8 | 380 | |
| 9 | 425 | |
| 10 | 470 | |
|
Hong Kong (HK) /
Taiwan (TW) |
1 | 115 |
| 2 | 155 | |
| 3 | 180 | |
| 4 | 205 | |
| 5 | 230 | |
| 6 | 245 | |
| 7 | 260 | |
| 8 | 280 | |
| 9 | 295 | |
| 10 | 310 | |
|
USA (US)
|
1 | 135 |
| 2 | 170 | |
| 3 | 200 | |
| 4 | 225 | |
| 5 | 255 | |
| 6 | 305 | |
| 7 | 360 | |
| 8 | 410 | |
| 9 | 460 | |
| 10 | 515 | |
Every international shipment is often subject to import duties, taxes, and any surcharges imposed by the destination country’s laws. When placing an order online, you are responsible for all duties, taxes, customs charges, and any handling or storage fees imposed by the courier (if applicable) as your order passes through customs. These charges must be paid and borne by the person or company receiving the parcel. If your order is subsequently refused, you will still be responsible for the charges incurred during shipping.
Please pay close attention to customs notifications, as customs may contact you via SMS or email. The courier company may also reach out to you for official documents, such as tax invoices or proof of payment, if required by local authorities, to facilitate customs clearance. Please note that even gifts will still need to go through standard import procedures, as determined by the customs laws of each destination country, and may be taxable if the value of the gift exceeds the stated local threshold.
Regarding the handling fees, duties, and taxes, We have no control over these charges and cannot advise you on the exact costs, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current import charges before placing an order to confirm your local tax and duty fees.
